Elevated API Errors

Incident Report for Radar

Resolved

This incident has been resolved.
Posted Jun 11, 2025 - 12:43 EDT

Update

We have identified the potential cause as a period of packet loss between us-east-1 and us-east-2 in AWS, two regions where Radar is hosted. More information here: https://health.aws.amazon.com/health/status
Posted Jun 11, 2025 - 12:35 EDT

Update

On-call engineers are continuing to work on this issue.
Posted Jun 11, 2025 - 11:52 EDT

Update

On-call engineers are continuing to work on this issue.
Posted Jun 11, 2025 - 11:15 EDT

Update

On-call engineers are continuing to work on this issue.
Posted Jun 11, 2025 - 10:26 EDT

Update

We are continuing to see isolated brief jumps in latencies and errors lasting 1-2 minutes. On-call engineers are continuing to work on this issue.
Posted Jun 11, 2025 - 09:49 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 11, 2025 - 09:15 EDT

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Jun 11, 2025 - 09:03 EDT
This incident affected: APIs (Track API).