Elevated API errors and latencies

Incident Report for Radar

Resolved

This incident has been resolved. Due to a code rollback, an index build was triggered, leading to CPU and IO pressure on our database. This index has completed building and all services have returned to normal latencies.

Posted Oct 06, 2021 - 02:34 EDT

Identified

We have identified the issue and are implementing a fix.

Posted Oct 05, 2021 - 21:20 EDT

Update

We are continuing to investigate this issue.

Posted Oct 05, 2021 - 21:09 EDT

Update

We are continuing to investigate this issue.

Posted Oct 05, 2021 - 20:45 EDT

Update

We are continuing to investigate this issue.

Posted Oct 05, 2021 - 20:36 EDT

Investigating

We are investigating elevated API errors and latencies.

Posted Oct 05, 2021 - 20:33 EDT

This incident affected: APIs (Track API, Search APIs, Geocoding APIs, Routing APIs) and Dashboard, Webhooks, Data Import, Data Export.